FAQ

Our pillow covers primarily feature high-quality wool fabrics, often from renowned brands like Pendleton Woolen Mills, known for their beautiful designs and durability. We also use coordinating fabrics for backing and occasionally incorporate other natural materials. Specific material details for each pillow cover can be found in the product description.

Yes! We take pride in the fact that each of our pillow covers is lovingly handcrafted in Boise Idaho. This includes the design, cutting, sewing, and finishing touches.

We offer a variety of popular sizes which include 20x20 inches and lumbar sizes like 14x20 inches. Please see the individual product listings for the specific dimensions available.

No, our pillow cover prices are for the cover only. We believe this gives you the most flexibility to choose an insert that perfectly matches your preferences for fill and firmness. The good news is, we sell coordinating inserts for all of our pillow covers separately, so you can easily find the ideal match!

We recommend spot cleaning your wool pillow cover with a damp cloth. Avoid fully immersing the cover in water or machine washing, as this can damage the wool fibers and construction. For more extensive cleaning, professional dry cleaning is recommended. Detailed care instructions can be found here.

Yes, we use quality, metal YKK zippers for our pillow cover closures to ensure durability and easy insertion and removal of your pillow insert.

We do our best to accurately represent the patterns and colors in our product photos. However, please note that due to the nature of patterned fabrics, there may be slight variations in pattern placement from the images shown. This makes each pillow cover unique! Also, screen variations can affect how colors appear.

Simply browse our online shop, select the pillow covers you love and add them to your cart. Don't forget to add the coordinating pillow inserts! At checkout you will be guided through the payment and shipping information process.

We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as listed on our website.

Shipping costs are calculated based on the weight of your order and your shipping destination. You can view the shipping costs at checkout before completing your purchase. We may also offer free shipping on orders over a certain amount, so be sure to check our current promotions.

We typically process and ship orders within 1-3 business days. Please note that during peak seasons or for custom orders, processing times may be slightly longer. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Currently, we only ship within the USA.

Please read our full policy here.

We occasionally take custom orders depending on fabric availability and our current workload. Please contact us with your specific requests, and we'll do our best to accommodate you.

At this time we are primarily focused on direct-to-consumer and to-the-trade sales. Apply for our Trade Program here.

You can reach us by emailing jennifer@americanwestmodern.com or by filling out our contact form on our website [Connect]. We will do our best to respond to your inquiries within 1-2 business days.