Shipping policy
Thank you for shopping at American West Modern. We strive to provide you with a seamless shopping experience, including efficient and reliable shipping.
Domestic Shipping
- Shipping Method: We offer standard shipping and ship product during normal business hours Monday through Friday. Orders are processed and ship within 1-2 business days.
- Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. You will see the estimated shipping cost at checkout.
- Delivery Times: Estimated delivery times vary depending on your location and the shipping method chosen. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.
- Free Shipping: We may offer free shipping on orders over a certain amount or during specific promotions. Please check our website or promotional emails for details.
International Shipping
- Availability: We do not offer International shipping at this time.
Damaged or Lost Items
- Inspection: Upon receipt of your order, please inspect it carefully for any damage.
- Claims: If the item is lost in transit or you receive a damaged item please contact us at jennifer@americanwestmodern.com within 24 hours of delivery. We will assist you in filing a claim with the shipping carrier.
Order Tracking
- Tracking Number: You will receive a tracking number via email once your order has shipped.
- Tracking Portal: You can use the tracking number to track your order's progress on the shipping carrier's website.
Please note: Shipping times may be subject to delays due to unforeseen circumstances, such as inclement weather or carrier issues. We apologize for any inconvenience this may cause.
For any questions or concerns regarding our shipping policy, please contact us at jennifer@americanwestmodern.com