Refund policy

Our Commitment to Your Satisfaction:

We want you to love your purchase from American West Modern. If for any reason you're not completely satisfied, we offer a 10-day return policy.

Eligibility for Returns:

To be eligible for a return, please ensure your item meets the following criteria:

  • It must be in the same pristine condition as when you received it.

  • It must be unused, with all original tags attached.

  • It must be returned in its original packaging.

  • You must provide a valid receipt or proof of purchase.

Initiating a Return:

To begin the return process, please email us at jennifer@americanwestmodern.com.  We will promptly respond with instructions on how to proceed.

Return Shipping:

Please note that return shipping costs are the responsibility of the Customer.

Important:

Items returned without prior authorization will not be accepted.

 

Damaged or Incorrect Items:

We take pride in the quality of our products. Upon receiving your order, please carefully inspect it. If you discover any damages, or receive an incorrect item, please contact us immediately at jennifer@americanwestmodern.com. We will promptly assess the situation and take the necessary steps to resolve it.

Exceptions and Non-Returnable Items:

Certain items are not eligible for return, including:

  • Custom-made products (special orders or personalized items)

  • Sale Items

  • Gift Cards

If you have any questions or concerns regarding the return eligibility of a specific item, please contact us for clarification.

Exchanges:

For the fastest exchange process, we recommend initiating a return for the unwanted item. Once your return is approved, you can place a new order for the desired item.

Refunds:

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be automatically processed to your original payment method within 10 business days. Please be aware that your bank or credit card company may require additional processing time to post the refund.  

If you have not received your refund within 15 business days of our approval notification, please contact us at jennifer@americanwestmodern.com

 

Questions?

We're here to help! If you have any questions regarding our return policy, please don't hesitate to contact us at jennifer@americanwestmodern.com.